Executive Summary – Ontario School Board Compliance with Public Service Standards

School board websites were analyzed for 76 school boards in Ontario to ascertain compliance with Ontario Public Service Standards through existing policies. In addition, an Accessibility Customer Service Policy was searched as mandated by the Accessibility for Ontarians with Disabilities Act (AODA) for three areas: service dogs , support persons and assistive devices. An online public survey was conducted to assess communication and information practices of school boards, the availability of supports for students with disabilities and whether school boards serviced parents, students and the public with a customer service approach.